Resident Services Coordinator - Giant Road Apartments

East Bay Asian Local Development Corporation (EBALDC) is seeking a regular full time Resident Services Coordinator at the Giant Road Apartments in San Pablo, CA.

Schedule: Monday to Friday from 10:00 a.m. to 6:00 p.m. with some evenings & weekends



Resident Services enriches the quality of life for individuals living at our properties and for the surrounding community.  The Resident Services Coordinator at Giant Road Apartments will 1) design and implement community engagement, leadership and educational programs and activities that meet the expressed needs of Giant Road Apartment residents; 2) provide a drop-in program for children and youth on site (the Giant Road Apartments afterschool program); 3) offer one on one support and service referrals to residents, and 4) work in collaboration with Property Management to support residents at risk of losing their housing.


Key Duties and Responsibilities:

Coordinate community engagement, leadership development, and educational opportunities

  • Coordinate education, health, and civic programs.
  • Recruit and build relationships with residents to encourage participation in programming.  This may include knocking on doors or developing program calendars and flyers.
  • Facilitate resident meetings at least once a quarter in tandem with property management.
  • Plan and host large community events that build neighborhood connectivity.
  • Promote resident leadership and community engagement; support residents to volunteer, design, and lead community events and be agents of change in their neighborhood.
  • Recruit community partners to provide new services or to outreach to residents.
  • Manage and operate computer laboratory used by residents; provide residents with mentoring on basic computer skills.


Coordinate the Giant Road Afterschool Program (Drop In)

  • Lead a drop in after school program offered at least twice a week.
  • Develop and implement project based curriculum with an emphasis on literacy, youth leadership, and homework completion.
  • Effectively work directly with children to promote positive and healthy child development. 
  • Pro-actively manage child and youth behavior in a group setting effectively and in a positive manner.
  • Ensure safety within program.  Maintain appropriate supervision, provide risk avoidance and ensure program environment and equipment are safe and inviting to children and youth.
  • Maintain ongoing and effective communication with parents and guardians; work collaboratively with parents and guardians when issues arise.
  • Ensure all children and youth participating in the program have enrollment forms prior to participation.
  • Recruit, train, and supervise volunteers, parent, and community partners to support programs.  Ensure volunteers complete appropriate intake prior to offering assistance.


Provide Service Coordination and One on One Assistance

  • Provide one-on-one resident assistance for individual needs including support with public benefits programs, especially SSDI, Medicare, IHSS, and housing re-certifications.
  • Collaborate with residents’ case managers, when present, to ensure they are receiving the care needed to live independently.
  • Gain knowledge of locally available programs and services.  Promote services to residents and provide referrals as needed.
  • Provide support for individual employment needs through basic job search assistance, referrals and counseling.
  • Identify resident needs and service gaps.  Build partnerships, work with community service providers, enlist volunteers, and participate in planning and trainings to remedy gaps.
  • Organize quarterly meetings with resident case workers, and partner agencies.
  • Manage service agreements, partnerships, and volunteers.


Collaborate with property management to encourage housing stability

  • Collaborate with residents, property manager, and case managers (if available) to ensure that residents can live independently in the unit and follow the house rules and lease agreement.
  • Work with Property Management staff to identify residents who have housing stability issues and assist those residents in staying housed.
  • Maintain regular communication with site property management to discuss coordination of events, use of community space such as the computer lab, and update on issues related to external providers.


General Administration

  • Maintain electronic case files for all individual services, events, and activities;
  • Complete monthly, quarterly, and annual reports as required by supervisors, partnerships, or grant requirements;
  • Work with the Supervisor to prepare funding applications and reports for funders;
  • Attend property resident meetings, department meetings, and other EBALDC events;
  • Attend community meetings or networks for policy and advocacy opportunities;
  • Provide other support as required by supervisors.


Required Knowledge, Skills & Abilities:

  • Associates degree or three years of relevant work experience.  Preference to fields connected to youth development, afterschool programming, social services, education, or community organizing. 
  • A minimum of two years’ experience providing direct services for low-income populations;
  • A minimum of one year experience working with children or youth;
  • Requires strong organizational skills, problem-solving skills, and attention to detail;
  • Works independently and effectively to prioritize multiple tasks and manage changing deadlines;
  • Experience working with a diverse, and low-income community and relate to individuals of various socioeconomic and racial/ethnic backgrounds;
  • Strong written and verbal communication skills;
  • Proficient in Excel, Word, and data entry;
  • Ability to multi-task and prioritize responsibilities;
  • Pass DOJ and other background checks.
  • Familiarity with network of nonprofit service providers available in San Pablo/Contra Costa County a plus.
  • Access to a personal vehicle and valid CA driver’s license is a plus.


Physical Demands:

  • This job requires simple grasping and fine manipulation, sitting at a desk and using a computer for extended periods of time, moderate use of telephone, standing, walking, bending, and reaching. Requires ability to travel to multiple sites within Oakland, and occasional lifting or moving of objects up to 25 pounds.


To apply for the Resident Services Coordinator position, please click the link below.  Please do not call.

Apply Online


Benefits and Other Information

EBALDC offers excellent benefit.  EBALDC pays up to 95% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.

**All candidates will be subject to a background check.** 

EBALDC is an EOE/AA Employer